Please carefully read the shipping information below so you have a clear understanding of our shipping policies and delivery times.
Business days are M-F, non-holidays. i.e., an order received on a Saturday would be reviewed first on a Monday and the first business day would be Tuesday.
If you are not satisfied with your order you may return it to us for a refund. Orders must be returned to us within 10 days of delivery to you. All items must be returned unaltered and in their original packaging.
Returns are subject to a restocking fee of 10% or $5.00, whichever is higher, and we do not refund shipping costs or RUSH Processing fees. We do not accept returns on any personalized orders and we do not accept partial returns on regular orders.
Please email us at firstname.lastname@example.org if you would like to return your order or if you have any questions about our return policy. Orders that are cancelled before shipping are still subject to a 5% processing charge.
Please follow the instructions on your invoice copy for returns. All returns must be shipped, we do not maintain a drop-off service or location. Please ensure you use a method of return shipping that provides you with package tracking - we cannot guarantee receipt of packages without return tracking. Return shipping is at the customer's expense.
Claims for damaged or defective products must be submitted via email within 10 business days of delivery. Claims will not be accepted after that. If your order arrives damaged or if product defects exist, proof of damage will be required. We require one photo clearly showing all damaged/defective pieces together. If several pieces are damaged/defective such that they cannot be clearly captured in one picture you can send two photos. One detailed photo and one showing all of them together.
We are unable to send replacements for damaged or defective screen printed products like personalized glassware. Instead we will refund for any damaged/defective pieces. In most cases we will replace damaged or defective products. However, we reserve the right to refund rather than replace them depending on the circumstances.
Replacements for damaged products are shipped via USPS Priority Mail regardless of the shipping method used for the original shipment. If replacements are required faster than USPS Priority Mail delivery, the additional cost above the USPS Priority rate is incurred by the customer.
We do not accept returns on discontinued or clearance items.
There is a $5.00 fee to change an order after it has already been processed..
Please Address Returns To:
BRANDON FEMME INC.
11684 Pendleton St.
Sun Valley, CA 91352